NG 9-1-1 For Every Call
APEX is the world’s only cloud call management solution that enables 311, 511, 711 and any non emergency centers to have advanced caller’s mobile location, verified instant chat, audio, and live video without an app required on the caller’s side. That is why we don’t refer to it as “call handling”.
More Than a Call
APEX’s ability to send direct messages to a caller and establish a secondary, secure path via silent chat or video (patented) dramatically increases the call takers situational awareness and chances of saving lives. It is the ultimate drop call protection mechanism.
As call volume increases. the emergency call center operations require collaboration of one or more call takers, or a director, and conferencing becomes a critical component in any call management solution. APEX ensures that call takers can be supported when needed most and provides the most advanced conferencing capabilities.
Focus on What Matters
Multi-tasking is overwhelming in any call center. By unifying all the essential life saving tools into a single platform, APEX clears the path for better information processing. Additionally, special capabilities like speech-to-text, means that one very daunting task is eliminated: typing. Therefore, your eyes are always on sight and not on the keyboard.
Resiliency in the Cloud
The overwhelming 9-1-1 outages in recent years have demonstrated the need for powerful, agile call management solutions. Built on the most secure gov cloud environment and an advanced infrastructure, APEX is designed to flex with your operations so no caller is left behind and call is left unanswered.