Introducing

c-Live APEX

Redefining Call Management - APEX is the first cloud native call management solution that enables call takers to unify the flow of audio and data (video, chat, and map) into a single platform

Introducing

c-Live APEX

Redefining Call Management - APEX is the first cloud native call management solution that enables call takers to unify the flow of audio and data (video, chat, and map) into a single platform

Introducing

c-Live APEX

Redefining Call Management - APEX is the first cloud native call management solution that enables call takers to unify the flow of audio and data (video, chat, and map) into a single platform

Introducing

c-Live APEX

Redefining Call Management - APEX is the first cloud native call management solution that enables call takers to unify the flow of audio and data (video, chat, and map) into a single platform

Delivering
Next-Gen Expectations

NG 911 For Every Call

APEX is the world’s only cloud call management solution that enables 311, 511, 711 and any non emergency centers to have advanced caller’s mobile location, verified instant chat, audio, and live video without an app required on the caller’s side. That is why we don’t refer to it as “call handling”.

More Than a Call

APEX’s ability to send direct messages to a caller and establish a secondary, secure path via silent chat or video (patented) dramatically increases the call takers situational awareness and chances of saving lives. It is the ultimate drop call protection mechanism.

Redefining Collaboration

As call volume increases. the emergency call center operations require collaboration of one or more call takers, or a director, and conferencing becomes a critical component in any call management solution. APEX ensures that call takers can be supported when needed most and provides the most advanced conferencing capabilities.

Focus on What Matters

Multi-tasking is overwhelming in any call center. By unifying all the essential life saving tools into a single platform, APEX clears the path for better information processing. Additionally, special capabilities like speech-to-text, means that one very daunting task is eliminated: typing. Therefore, your eyes are always on sight and not on the keyboard.

Resiliency in the Cloud

The overwhelming 9-1-1 outages in recent years have demonstrated the need for powerful, agile call management solutions. Built on the most secure gov cloud environment and an advanced infrastructure, APEX is designed to flex with your operations so no caller is left behind and call is left unanswered.

Delivering
Next-Gen Expectations

NG 911 For Every Call

APEX is the world’s only cloud call management solution that enables 311, 511, 711 and any non emergency centers to have advanced caller’s mobile location, verified instant chat, audio, and live video without an app required on the caller’s side. That is why we don’t refer to it as “call handling”.

More Than a Call

APEX’s ability to send direct messages to a caller and establish a secondary, secure path via silent chat or video (patented) dramatically increases the call takers situational awareness and chances of saving lives. It is the ultimate drop call protection mechanism.

Redefining Collaboration

As call volume increases. the emergency call center operations require collaboration of one or more call takers, or a director, and conferencing becomes a critical component in any call management solution. APEX ensures that call takers can be supported when needed most and provides the most advanced conferencing capabilities.

Focus on What Matters

Multi-tasking is overwhelming in any call center. By unifying all the essential life saving tools into a single platform, APEX clears the path for better information processing. Additionally, special capabilities like speech-to-text, means that one very daunting task is eliminated: typing. Therefore, your eyes are always on sight and not on the keyboard.

Resiliency in the Cloud

The overwhelming 9-1-1 outages in recent years have demonstrated the need for powerful, agile call management solutions. Built on the most secure gov cloud environment and an advanced infrastructure, APEX is designed to flex with your operations so no caller is left behind and call is left unanswered.

Delivering Next-Gen Expectations

NG 9-1-1 For Every Call

APEX is the world’s only cloud call management solution that enables 311, 511, 711 and any non emergency centers to have advanced caller’s mobile location, verified instant chat, audio, and live video without an app required on the caller’s side. That is why we don’t refer to it as “call handling”.

More Than a Call

APEX’s ability to send direct messages to a caller and establish a secondary, secure path via silent chat or video (patented) dramatically increases the call takers situational awareness and chances of saving lives. It is the ultimate drop call protection mechanism.

Redefining Collaboration

As call volume increases. the emergency call center operations require collaboration of one or more call takers, or a director, and conferencing becomes a critical component in any call management solution. APEX ensures that call takers can be supported when needed most and provides the most advanced conferencing capabilities.

Focus on What Matters

Multi-tasking is overwhelming in any call center. By unifying all the essential life saving tools into a single platform, APEX clears the path for better information processing. Additionally, special capabilities like speech-to-text, means that one very daunting task is eliminated: typing. Therefore, your eyes are always on sight and not on the keyboard.

Resiliency in the Cloud

The overwhelming 9-1-1 outages in recent years have demonstrated the need for powerful, agile call management solutions. Built on the most secure gov cloud environment and an advanced infrastructure, APEX is designed to flex with your operations so no caller is left behind and call is left unanswered.

Real Life Success Stories

"Carbyne’s c-Live Universe provides a caller’s accurate location and phone number, even before the call taker answers the call. This dramatically reduces time to dispatch when help is needed the most"

Tyrell T. Morris
New Orleans

Main Benefits

As a cloud native platform, c-Live Universe can be installed immediately and remotely at any part of the world.

Updates Not Upgrades

As a cloud native solution, Universe can be updated remotely to its newest capabilities. Once Universe is purchased by our customer, every preceding Universe version with new capabilities will be refreshed at no charge. No more technician visits or unnecessary upgrade costs.

NG Admin Calls

APEX is the only call management solution that provides next generation capabilities such as advanced location, video, instant chat, and more to both admin calls as well as emergency calls.

Unlimited Unified Data Management

All data and audio captured on c-Live APEX is stored under a unified data management solution in the highly secured AWS government cloud. Videos, chats, location history, transcript, and more can be easily accessed and downloaded.

Simplest UI - Guaranteed

c-Live APEX has the simplest interactive UI. Developed with call takers and our agency partners, it is designed to be the most intuitive call management solution available today.

Strategic Insights

Unlike other call handling solutions, c-Live APEX takes the information captured and turns it into business intelligence. Live heat maps and data maps enable directors and decision makers to analyse their operations by categories, time of calls, and more so they can better allocate resources.

Whenever Wherever

C-Live APEX is a cloud native call management solution that enables an extension of the call taker work environment to home or to any other location ensuring that nothing stands in your way